Administration
The Administration function of Facilities Management is responsible for establishing administrative, financial and customer services and systems to strengthen and support the department's progressive business relations with the ¶¶ÒõÊÓƵ community. The services provided to students, staff, faculty and the university community include:
Work Orders
Facilities Management has a work order management system that helps us to provide consistent and efficient work requests and preventative maintenance services on campus and in residence.
Students living in residence must submit work orders through the Residence Desk at 902.420-5591. Campus customers may submit work orders online Upon completing a work order, you will see our work priority chart. This may help you to define the priority of the work request and may provide you with an estimated completion time. If your work order has not been completed in the scheduled time based on the priority chart or by the date that you have scheduled, please email us at facilities.management@smu.ca or by phone at 902.420.5572 to inquire about the status of the work order.
Parking
Parking has transitioned to a fully-online system administered through the Ops-com Portal. More information on parking permits.
Keys
Do you require a key to a specific location on campus? Please submit a key request form to facilities.management@smu.ca. Key forms can be found here.
Pest Control
To report a pest problem on campus, please send an email to facilities.management@smu.ca. Students living in residence must call the Residence Desk at 902.420.5591.
Elevator
Elevator malfunctions or service problems may be reported by contacting Facilities Management at facilities.management@smu.ca or University Security at Security@smu.ca
Customer Service
If you have comments regarding our standard of service or questions regarding the design, updating and editing of the Facilities Management website, please send your comments by email to facilities.management@smu.ca or call us at 902.420.5572.