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Facilities Management maintains the University's buildings. If you experience a maintenance problem with your residence room or apartment, you report the problem at the Loyola Residence Desk, either in person or by phone at 902.420.5591. The Loyola Residence Desk will submit a work order to Facilities Management.

If you are not satisfied with the quality of service, please report this to the Manager, Residence Services by phone 902.496.8734 or by email. For more information please visit the .

Keying In and Letting Residents into Their Own Rooms

In the first and second instances, residents will be let into their apartment without charge, but on all subsequent occasions residents will be charged a $10 fee. The Assistant Director, Residence Services controls this practice. Non-residents/residents are not permitted access to another resident's room. Approval is required by the Director, Housing & Conference Services and/or designate for any exceptions.

Upon taking occupancy of a Family & Graduate Housing (FGH) apartment, the occupants will be issued with one apartment security key and one mailbox key. If the occupants can justify the need (for example: extra keys for dependents above the age of 10), extra apartment door keys may be issued. Please make requests for extra keys to the Housing & Residence at residence.housing@smu.ca

Lost Keys will be replaced at a cost of $10 per key. If residents need a replacement access card due the card being lost/stolen the cost is $20 per access card.

When a key is reported lost or stolen, the apartment or room lock will be changed within two hours as a matter of policy and not at the discretion of the tenant. A fee of $20 which is non-refundable will be charged for this service in addition to the cost of replacing the lost/stolen keys.

The University's custodial staff maintains all stair areas, common hallways, the general cleaning of all floor lounges, and the weekly scouring of the bathrooms (with the exception of apartment units in Rice Residence and the Senior Apartments in Vanier and Loyola residences, which are self-contained).

Residents are responsible for their own rooms, and in the suites the occupants are responsible for the day-to-day tidiness of the apartment common spaces, kitchen, and bathroom.

There are two card-operated Laundry Rooms in the residence complex‌:

One is located on the 2nd floor of Loyola Residence; the other is in Henn Alley on the ground level close to the Rice Residence.

The University is not responsible for damages to, or loss of, personal items no matter how caused.

In order to load money onto a laundry card, the terminal across from the Loyola Residence Desk must be used. Money can only be loaded onto the laundry card by debit or credit card. There is a $5 minimum and $20 maximum on amounts to be loaded. There is no refund for laundry cards with balances returned upon check out. 

The Residence Mailroom is located in Henn Alley. Residents pick up their mail from the Residence Mailroom. A mail clerk is available Monday-Friday to distribute packages which do not fit into individual resident mailboxes. Mailroom hours of operation are posted outside the mailroom.

The Residence Mailroom is NOT able to accept any mail, packages, or other items that require a 19+ signature. Anything delivered to the Residence Mailroom requiring a 19+ signature will be immediately returned to sender.

The Residence Mailroom / Housing Office / Loyola Residence Desk / University are NOT able to accept any delivered items, perishable mail, packages, or other deliveries / items (such as prepared meal boxes, flowers, etc.).

Unfortunately, we are not able to hold or forward mail for individuals after they have checked out of residence. Before checking out of residence, individuals should make sure they have provided a forwarding mail address to anyone who needs it and / or redirected mail / parcels appropriately.

Mailing Addresses

The mailing address for students in all three residences is:

Full Name
Room #, Residence / Building Name
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923 Robie Street
Halifax, NS  B3H 3C3 

Individuals should ensure that mail is properly addressed. Please note that improperly or incorrectly addressed mail, including mail addressed to individuals not currently listed as living in residence, will be returned to sender.

Amazon orders

Individuals ordering from Amazon must have their Amazon orders shipped to the Amazon Hub Locker location here on the Saint Mary’s campus. They cannot be shipped / processed via the regular Residence Mailroom.

Our Amazon Hub Locker is located by the Rice Residence Entrance on Gorsebrook Avenue. This shipping option is available when checking out with Amazon.

Couriers and delivery services

Packages and deliveries from couriers (FedEx, UPS, DHS, Intelcom, etc.) must be collected directly from the courier or delivery service by the resident receiving them.

Individuals should ensure they have provided a phone number to the courier or delivery service (so they can be contacted by delivery personal) and courier-delivered items are able to be picked up immediately at the time of delivery from the courier / delivery service by the resident in question. If a resident is unable to accept their courier delivery at the time it arrives at the residence complex, the resident and the courier will have to make alternate arrangements for a new delivery time.

The address to provide for couriers and delivery services is:

Full Name
Room #, Residence / Building Name
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5907 Gorsebrook Avenue
Halifax, NS  B3H 1G3

The Residence Mailroom / Housing Office / Loyola Residence Desk / University Mailroom are NOT able to accept any delivery service or courier-delivered items.

Tracking your mail

Please note: mail is delivered to the University’s central mailroom before it goes to the residence mailroom. As such, even if a parcel is listed as having arrived on campus according to a tracking number, it may not be available at the residence mailroom until the next business day.

Room Numbers

Housing & Conference Services does not provide the room numbers of residents to persons making inquiries (except to University officials). It is the resident's responsibility to provide their room number to friends and family members.

Internet Services & Cable TV

Students have access to the campus computer network and WIFI. Computers are not provided.

There are flat screen televisions in each of the common lounges. Basic cable service is provided in all lounges in Vanier and Loyola North.

Visit our page on . Questions or concerns with campus computer network should be directed to the EIT Help Desk at 902-496-8111.

Please refer to Facilities’ Management’s information regarding parking and permits here on their Parking page.